Delivery Information and Terms & Conditions

Gluten Free Bakehouse Pty Ltd

ABN: 25 604 139 444

Delivery Information

Thank you for shopping at www.gfbakehouseshop.com.au, your gluten free bakery specialist.

 

Login Details

Please create an account in order to finalise your shopping cart.  Once you are ready to finalise your shopping, you will be prompted to create your account and finalise your purchase or you can check out as a guest.

 

Deliveries

We use a third party delivery service and the number of delivery days may take longer depending on frequency to the post code.  Capital cities such as Melbourne & Sydney will take between 1-2 days, other locations may take longer.

Deliveries are only available to following locations Sydney, Melbourne, Adelaide, Brisbane, Sunshine Coast, Gold Coast and some surrounding areas. 

 

Orders will be dispatched each Monday and Tuesday so any orders placed between Tuesday and Sunday will be dispatched the following week to ensure same week delivery.  Please ensure that there is a location where the driver can leave the order if no one is available to sign for the products.  PO BOXES will not be accepted.

 

If the driver has been unsuccessful to deliver the order as per the instructions there may be additional fees.

 

Freight Rates

  • There is a flat rate of $15 for all orders under $50

  • Free freight for all orders over $50

 

Availability

While we carry a large range of bakery products, from time to time we may be out of stock.  We will contact you if your selection is not available.  If we do not have your item in stock you can choose to refund the order, change your selection or wait until we are back in stock.

 

Products

Our bread products have been previously frozen, in some instances the outside of the packet could appear wet, this is perfectly normal.  Our bread products can be put back in the freezer for your convenience but should be sealed in an airtight container. A best before sticker will also appear on the packaging which is only a guide based on the products being sealed.  Once opened store in an airtight container the best before will only be a guide once the packaging has been opened.

 

Shop Locations

We have two shops in Victoria with an extensive range of Gluten Free products including pies, quiches, cakes and frozen dough. If you are nearby please visit us at or see our map locations here:

  • Gluten Free Bakehouse - Factory 2, 526 Maroochydore Road Kunda Park QLD 4556

  • Temptation Bakeries Cafe - Factory 8, 213 Wells Road Chelsea Heights VIC 3195

  • Temptation Bakeries Cafe - Factory 1, 397 McClelland Drive, Langwarrin VIC 3910

 

www.temptationcafe.com.au 

 

Refunds & Cancellations

Due to the nature of the goods we do not offer refunds of the products.  If there has been an error in your order please call us on 07 5442 3884 for a refund of the incorrect product. 

 

If you decide to cancel or change your order please ensure you contact 07 5442 3884 as soon as possible to change your order.  Due to your order being sent to dispatch we may not be able to process changes, this will depend if the order has been fulfilled and sent to the 3rd party delivery company.

Privacy Policy

  • We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

  • When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
    Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

  • All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
    We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

  • We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

  • If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at 07 5442 3884 or email us at sales@gfbakehouse.com.au.

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 Thanks again for shopping with us and we hope you enjoy our amazing range.

From the team at Gluten Free Bakehouse

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